Commission Support Portal FAQ
How Do I Login to My Account?
To log in to your account and start using Fresh Service, navigate to the Commission Support Portal. You should be redirected automatically to sign in with your CTC Microsoft credentials. If you are not redirected, click the Login button at the upper right corner of the home page and follow the steps to authenticate. Please only log in using your ctc.ca.gov email address and never a personal account.
I Don't See My Request In The Service Catalog, What Should I Do?
If you do not see your request in the Service Catalog, you may use the New Ticket form to create a custom request.
Who Should I Send My Request To?
Tickets created via the Service Catalog are automatically routed to the correct Section and Group which will handle the request.
For Custom Tickets, please read How to Select a Section and Group for Custom Tickets.
How Can I Mark My Request as Urgent?
First, create your request in the Service Catalog. Once the request has been submitted, you will have the option to edit the ticket properties and update the urgency of the ticket. By default, all requests are given a low urgency (except those submitted by a VIP requestor).
If you are using the New Ticket form to create a custom request, you will be required to select the ticket urgency before submission.
Can I submit An Onboarding/Offboarding Request?
Onboarding and Offboarding requests are currently unavailable for all users.
For additional help regarding the new Commission Support Portal, please contact the Web Team by submitting a custom ticket using the New Ticket form.