Commission Support Portal FAQ
I Don't See My Request In The Service Catalog, What Should I Do?
If you do not see your request in the Service Catalog, you may use the New Ticket form to create a custom request.
Who Should I Send My Request To?
Tickets created via the Service Catalog are automatically routed to the correct Section and Group which will handle the request.
For Custom Tickets, please read How to Select a Section and Group for Custom Tickets.
How Can I Mark My Request as Urgent?
First, create your request in the Service Catalog. Once the request has been submitted, you will have the option to edit the ticket properties and update the urgency of the ticket. By default, all requests are given a low urgency (except those submitted by a VIP requestor).
If you are using the New Ticket form to create a custom request, you will be required to select the ticket urgency before submission.
Can I submit An Onboarding/Offboarding Request?
Onboarding and Offboarding requests are currently unavailable for all users.
For additional help regarding the new Commission Support Portal, please contact the Web Team by submitting a custom ticket using the New Ticket form.