The New Commission Support Portal
On October 24th, 2024, CTC will introduce a new ticketing system for service requests. The Commission Support Portal is a web app that allows users with a ctc.ca.gov email address to request common services, view a list of current and past tickets, and browse help articles.
Currently, the Web Team is the only section using the new portal. Tickets for all other sections should be submitted in the regular way.
Getting Started
Log In To Fresh Service
To log in to your account and start using Fresh Service, navigate to the Commission Support Portal. You should be redirected automatically to sign in with your CTC Microsoft credentials. If you are not redirected, click the Login button at the upper right corner of the home page. Please only log in using your ctc.ca.gov email address and never a personal account.
Request A Service
To request a service, browse the list of common tickets and services in the Service Catalog. If your request is not listed there, you may use the New Ticket form to create a custom ticket.
View My Tickets
To view a list of your current and past tickets, navigate to the Tickets tab in the main menu. Click on a ticket to respond to agents, provide additional information, and edit the ticket properties.
View Solutions and Help Articles
To browse the repository of help articles, navigate to the Solutions tab in the main menu. Additionally, when you create a ticket using the New Ticket form, a list of relevant articles and possible solutions will automatically generate on the right side of the page.
For additional help regarding the new Commission Support Portal, please refer to our Commission Support Portal FAQ page. You may also contact the Web Team by submitting a custom ticket using the New Ticket form.